All assembly systems manufactured by Velomat are equipped with an apparatus for a remote connection that allows, in case of need, our skilled technicians to connect to the headquarters of the company, to carry out prompt and targeted intervention significantly reducing downtime and support costs.

The remote connection is established via a VPN protected with the PLC and allows:

  • diagnose problems in real time
  • make logical changes and add I / O
  • change the hardware configuration parameters
  • modify the drive parameters
  • Update HMI
  • connect to vision systems for program modification

To request telephone assistance, please send an email to: service@velomat.com

Indicating:

  • The machine serial number
  • Detailed description of the problem for which you need help

Or by calling directly: +39 085 444 731